Older travellers â impact on travel industry â tourism, hotels and restaurants
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- pjvdixon
- Description
- http://www.globalchange.com Older travellers (anyone over 50) have different needs. Grey spending power. For example they need reading glasses to read a menu in a restaurant by candelight. Example of customer blindness by staff to needs of retired people. Need to be focussed on customer needs: comfort, quality, convenience, security and for travel companions (especially those who are over 80 who are often bereaved. Senior citizens impact of medical / health tourism. 1 million health-related visits to Thailand and 100,000 to India. Other trends relating to travel and tourism industries. Comment by Futurist keynote conference speaker Patrick Dixon.
- Language:
- English
- Subtitles:
- English
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